Shipping policy

Shipping Policy

Effective Date: July 1, 2025

Introduction

At Backyard Shelter, we are committed to providing a transparent and reliable shipping experience for our customers. This Shipping Policy explains the terms and conditions that apply to the delivery of products purchased through our website, https://www.backyardshelter.com.

Shipping Destinations

At this time, we ship to addresses within the United States. We are continually working to expand our shipping destinations and encourage customers to check back periodically for updates.

Shipping Costs

All shipping costs are calculated and clearly displayed at checkout. There are no hidden fees. Some products may qualify for free shipping based on order value or promotional offers, while others may require freight delivery or additional surcharges due to size, weight, or destination.

Order Processing

Orders are processed within one to two business days, Monday through Friday, excluding holidays. Orders placed before 3:00 PM Eastern Time will begin processing the same business day. Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

Standard shipping typically takes three to five business days after shipment. Expedited shipping, when available, typically takes one to two business days. All delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, or other logistical issues.

Shipping Methods and Carriers

We partner with reputable carriers such as USPS, UPS, and FedEx to ensure safe and reliable delivery. Once your order has shipped, tracking information will be sent to you via email. Shipments are insured against loss or damage, and we encourage customers to contact us promptly if any issues arise.

Order Tracking

After your order ships, you will receive an email containing your tracking number, carrier name, and a link to track your shipment. You may also track your order by visiting www.backyardshelter.com/track-order or by entering your tracking number directly on the carrier’s website. If you need assistance with tracking, our customer service team is available to help.

Delivery Issues

If your shipment is delayed beyond the estimated delivery timeframe, please contact us at info@backyardshelter.com or (551) 381-2505 for assistance. If a package is marked as delivered but has not been received, we recommend verifying the shipping address, checking with neighbors or building management, and contacting us for further support.

If your order arrives damaged, please take photos of the packaging and items and notify us within seven days of delivery so we can assist with resolution. If any items are missing from your shipment, contact us within seven days of delivery with your order number and details of the missing items. We will investigate promptly and arrange a replacement or refund as appropriate.

Returns and Refunds

Returns are accepted within thirty days of receiving your order, provided items are unused, undamaged, and in their original packaging. Certain items may not be eligible for return. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product, in which case we will cover return shipping. Refunds are processed within fourteen days after the returned item is received and will be issued to the original payment method. For full details, please refer to our Return and Refund Policy.

Incorrect Address

Customers are responsible for ensuring that all shipping information is accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment, and additional shipping charges may apply.

International Customs and Duties

International shipments may require customs clearance, which can result in delays beyond estimated delivery times. Import duties, taxes, and related charges are not included in the product price or shipping cost and are the responsibility of the buyer. Customs policies vary by country, and customers are encouraged to contact their local customs office for additional information.

Contact Information

If you have questions or concerns regarding your shipment, please contact us:

Backyard Shelter
c/o Handy Randy Stores, LLC
335 Haggerty Road #1030
Commerce Township, Michigan 48390 USA
info@backyardshelter.com
(708) 998-4019

Customer service hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.

Changes to This Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications take effect immediately upon posting on our website. We encourage customers to review this policy periodically.